Repair returns and complaints
Repairs / Returns
If you decide to send your booster/pump to us for Service/repair please could you make sure the unit is sent to our works in Winsford at the following address along with this form completed as much as possible to help our service engineer identify the issues
Unit 11 Oasis Business Park, Road One
Please can you ensure that the unit is suitably packaged for transport and (if applicable) has had all harmful fluids removed from the unit prior to shipment
On receiving the booster/pump for service an engineer will evaluate it, which will take about an hour. We will then provide an estimate of costs & lead time which we will agree with you before commencing any repair or servicing work.
If you agree with the costs, we will complete the work. If you do not wish to proceed with the work, then we will charge £86.25 for the investigation, plus shipping costs if you want the item back.
Typical servicing time is 3-4 hours at £86.25 per hour
The overhaul of your machine or plant in our works is always orientated to the best cost-benefit ratio. A binding quotation will be given for careful diagnosis of the fault. We create optimally transparent costs for you and give tangible facts for you to make economic decisions in this way.
The repairs and maintenance are done with great care and according to the quality guidelines for new equipment. The many years of experience gained by our qualified employees and the original Maximator spare parts guarantee the optimum repair.